Your views sought after Wexham Park Hospital ordered to make “urgent improvements”
Heatherwood and Wexham Park Hospitals NHS Foundation Trust has been ordered to make “urgent improvements” at Slough’s Wexham Park Hospital after failing to meet eight out of nine national standards.
The Care Quality Commission (CQC) carried out an unannounced follow-up inspection of the hospital in October and found that the hospital had failed to meet eight of the nine national standards which were reviewed.
The trust said it was “disappointed it had not made as much improvement as the CQC believed we should have”.
The commission found poor standards of cleanliness, a lack of respect for peoples privacy and dignity, and a shortage of staff in almost all of the wards.
Concerns were also highlighted over leadership and care delivery in some wards, while it also found evidence of poor record keeping and an absence of care plans in some areas. Staff also complained of being bullied and harassed by managers and told inspectors they did not always feel they could raise concerns or make suggestions, a CQC spokesman said.
Regional director of CQC in the south, Adrian Hughes, said:
We found there was a clear emphasis on responding to national and local clinical targets but less emphasis on ensuring that overall patient experiences were positive.
The CQC has now issued six formal warning notices to the Wexham Park Hospitals NHS Foundation Trust, which runs the site.
Last week the Colnbrook Community Association said it had been asked to help obtain residents views about the hospital prior to the CQC’s next inspection on 11-13 February.
The CQC is primarily interested in hearing from anyone who has recently used Wexham Park Hospital, but also Heatherwood hospital, St. Mark’s Outpatients, Bracknell Outpatients, Chalfonts Outpatients and King Edward VII Outpatients sites. It has offered the following ways to share experiences:
- Complete an online survey.
- Participate in a focus group (for voluntary and community sector organisations only) on Wednesday 29th January. For more information and to book, please contact Paul O’Hare at Community Impact Bucks on 0845 389 0389 or online.
- Attend a local public listening event held by CQC in February. For more information about the date, time and venue, click here.
- Call the CQC helpline on 03000 616161 between 8.30-5pm, Monday to Friday and ask to talk to someone about the inspection. Calls will be charged at the standard rate.
- Write to CQC at CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
- Send an email to CQC to email@example.com.